Privacy Policy


M L Transport (SW) Ltd is committed to safeguarding the privacy of physical and digital personal data about our visitors, customers, suppliers and employees, in line with the requirements of the General Data Protection Regulation (GDPR).

The GDPR requires data controllers such as us to document our lawful basis for processing personal data, this privacy policy tells you what to expect when M L Transport (SW) Ltd collects personal information, why and how it is processed and how to exercise your rights.

Individual Rights

Your rights are important to us, The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us, you may wish to do so in order to access, update, restrict, remove, object to any data we hold about you.

You can contact us on or in writing to the address below, we will take action within 1 month to ensure the appropriate steps are taken to ensure we fulfil your request.

Data Controller

The data controller responsible for this website is:-  M L Transport (SW) Ltd, 

our address is: The Burrow, Moorclose, North Hill, Launceston, Cornwall, PL15 7NH

The Lawful basis for processing your information

The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will usually fall into one of the following categories:

  • Where you have provided your consent to allow us to use your data in a certain way;
  • Where the processing is necessary to carry out for the performance of a contract with you;
  • Where the processing is necessary in order for us to comply with a legal obligation.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

How we use personal data

This Privacy Policy sets our arrangements to inform you of what to expect from our business in how we collect, control and process personal information. The ways in which we collect information is listed below:

  • Visitors to our website or Facebook page
  • People who use and are interested in information about our services.
  • Personnel contract or product/service contractual arrangements

Information we process because we have a contractual obligation with you

When you open an account with us, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

  • We may use it in order to:
  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products or services.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Business Activities

Where enquiries are submitted to us by post, email, facebook message or telephone, we will only use the information supplied to us to deal with the enquiry, fulfil your transport needs, provide a quote/invoice.


We may disclose personal data about our employees, customers, suppliers or subcontractors for legal reasons, such as criminal activity:

Data relating to those involved in criminal activity or affected by it, may be shared the with appropriate authorities by law.

We may also be obliged to disclose data if we receive a request from an appropriate authority.

Data may be disclosed in order to establish, exercise or defend our legal rights this includes providing information to others for purposes such as fraud prevention and reducing credit risk.

Data may be disclosed to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties. You can be assured that we do not rent, swap, share or sell your personal data to third parties. On occasion, if we feel it is of your interest to introduce you to a third party, we will ask you first and only introduce you, if you are interested.


GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use an SSL encrypted Email server to protect any data you supply to us via email.

Use of cookies on our website

Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Our website provider is:

Our website hosted by does NOT use Cookies.

Third Party Service providers

We use service providers such as software platform providers and Information Technology support providers to help us provide you with our services, and We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. For further information on the third party providers we use please contact us.

Third Party Websites

Our website may contain links to other websites, please be aware that we are not responsible for the privacy policies or practices of third party websites.


When you view a page containing the Facebook page widget, your browser connects to Facebook. For more information on how Facebook handles the data it collects, see Facebook’s privacy policy.

We do not collect any type of personal data from any social media stream for marketing purposes. If we become aware of a complaint through social media we will address the complaint in accordance with our complaints process set out in this policy.

Our Website is Hosted by their privacy policy once it is available can be viewed here.

Marketing Activities

We do not undertake in any direct marketing activities, but if this should change in the future, this will be set out in an update to this policy.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

We do not share any data with countries outside the European Economic Areas (EEA)

Your Rights

Your rights are important to us, if you wish to; access, update, restrict, remove, object to or no longer want to hear from us please contact us by e-mail or in writing to the address above and we will take action within one month to make sure the appropriate steps are taken to ensure we fulfil your request.


If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our email address is:

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our company retention policy. This means that information relating to a complaint will be retained in accordance with our retention policy from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.